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MCG NEW RELEASE: Monarch Mortgage Launches ‘No Surprises Promise’ Campaign

MCG NEW RELEASE: Monarch Mortgage Launches ‘No Surprises Promise’ Campaign


Chuck Morris
(865) 637-9869
October 23, 2012

Monarch Mortgage Launches ‘No Surprises Promise’ Campaign

Knoxville, Tenn.— Monarch Mortgage is proud to announce the launch of its “No Surprises Promise” campaign that will implement new strategies and offer a top-level suite of services to borrowers and realtors.

The campaign revolves around the “No Surprises Promise” philosophy of Monarch Mortgage that will utilize proactive communication methods at each stage of the loan process. “The enhanced customer service program was created because nobody wants last-minute surprises,” Paul Cosse’, the senior vice president of Monarch Mortgage, said. “With the mortgage lending process being so complicated and the underwriting process being so detailed, there are a lot of things that can come up during the processing of a loan.”

The team of highly experienced mortgage lending professionals at Monarch Mortgage makes the loan processes simple and easy by knowing these things in advance and discussing them with the customer in the beginning.  Once the customer is familiar with how the entire process works, Monarch communicates with customers at each step of the loan process to keep them informed.

“We provide our customers with status updates regarding their loan so they know what is going on with their loan application and what the next step is,” Cosse’ said.

The company operates out of its main facility located at 300 Montvue Road in Knoxville. Loan officers are also conveniently located within the real estate offices of Coldwell Banker Wallace and Wallace and Gables & Gates Realtors. Monarch offers the convenience of in-house underwriters and in-house processors that are familiar with the East Tennessee, Southwest Kentucky, and Southwest Virginia market. Their goal is to establish Monarch Mortgage as a dependable, reliable, local lender that provides top-quality customer service to its customers.

Monarch Mortgage is a division of Commercial Bank, which has more than $800 million assets. The mortgage department, created in 1995, was renamed Monarch Mortgage in July 2010. Monarch Mortgage specializes in fixed-rate and adjustable-rate mortgage loans for the purchase or refinance of residential properties. Monarch Mortgage works with the leading secondary market investors and lenders in the industry to provide the most competitive mortgage loan programs available.